While we are confident, you will love your new set up as much as we do, we understand that sometimes things just don’t fit the way you imagined.
That’s why we offer a 100-day free trial with the purchase of any Omnidesk!
To make sure you have had enough time to get acquainted with your new set up, we ask that you try it out for at least two weeks to get comfortable and enjoy the space.
If after this, you’re still not 100% satisfied – let us know and we’ll organise collection of the full order & issue you back a full refund!
The 100 Day Trial functions as follows:
1) The 100-day free trial period begins from and includes the day that your desk is delivered to your nominated address.
2) If you wish to return your entire order, you must notify us within our business hours on or before the 100th day. Please include your order number and name and we will get back to you within 2 business days
3) If you are in Melbourne, Sydney, Brisbane, or Adelaide metro we will collect it for you free of charge. Unfortunately, we are not able to cover return shipping outside of these cities.
4) Please note, our 100-day free trial is only valid to the original purchaser.
5) Refunds apply to the cost of the products only. Installation fees and original shipping cost, including Route Package Protection (if purchased) will not be refunded.
6) Our 100-day free trial does not apply to modified desks, or desks that have voided their warranty.
7) Returned desks do not get resold as new. Instead, we try and make use of them in other ways, including:
-Testing new accessories that may require new holes or durability desks.
-Internal sales to our team or to their family/friends.
Once we have received your items back to our warehouse, the refund will be processed within 3-5 business days. Please note, delivery of the desks can take between 3-10 business days, depending on where you are located in Australia
Please note, the 100 day trial does not cover individual accessories or parts of the desk and is for the entire order only. For accessory returns please see our ‘Returns’ policy.