Our table dimensions are shown in the following format (Length x Width x Thickness)

25mm Black MDF Tabletops:
Large: 150cm x 75cm x 2.5cm

XL: 180cm x 75cm x 2.5cm

Wildwood Table Tops (Natural Hevea)

Large: (150CM x 75CM x 2.5CM)
XL: (180CM x 75CM x 2.5CM)

The Omnidesk Ergo Curve features an ergonomic curve on the table top front edge for extra comfort. It is recommended for users who are spending long hours at their Omnidesk or limited for space between their desk and walkway behind.

60 - 125cm* for Omnidesk Ascent & Pro 2020 & Pro 2026 ranges.

*Height-adjustable range may vary due to the usage of different desk feet (eg, desk feet measurement difference between the Omnidesk Pro and Ascent), the use of castors, as well as differing table top thickness. 

The weight of our Omnidesk height adjustable desk frames are as follows:

Table legs with Frame and Motor - 37.5 kg (Ascent)
Table legs with Frame and Motor - 35.5 kg (Pro)
Table legs with Static Frame - 20 kg (Kenshi)

You can refer to the list below for the dimension of Omnidesk Ascent, Pro and Kenshi feet. 

Ascent - 71cm x 8cm (Length x Width)
Pro - 69CM x 8CM(Length x Width)Kenshi - 70CM x 8CM (Length x Width)

Castors can be installed on our current range of desk legs.

To enjoy the full Omnidesk Experience that we have carefully designed and curated, we only offer our height adjustable desk frames and table tops if purchased together through the website.. If you wish to purchase either of these products individually, please reach out to our customer service team at sales@theomnidesk.com.au

To maintain our outstanding product quality, all Omnidesks are manufactured to our specific sizes by our trusted partners. Therefore, we are unable to offer custom tabletop sizing options for our products right now.

For purchases made on our website, we accept card payments from
Mastercard, Visa, and American Express and Afterpay

You may reach out to our sales team, if you wish to amend your order after checking out. Do note that orders can only be amended up to one day before your dispatch date.

Please keep in mind that any changes to your order will follow the new lead time and availability of your requested products from the date of your request.

For cancellation of any orders, please contact us with your order number and we will assist you in processing your request as soon as possible.

Your feedback helps us improve - please provide the reason for your order cancellation so we know specifically how we can improve

Please note that refunds are not immediate, and take an average of 3 to 5 business days to be credited back to your card.

You will receive an email to let you know your order is on the way if all items are in stock.

If your order consists of backordered or pre-ordered items, you will only be emailed after the item is in stock.

Our delivery time frames can be seen here.

You can contact us via email at sales@theomnidesk.com.au if you have a question regarding your delivery! 

At the point of purchase, you will not be able to choose your delivery date.

Upon submitting your order, you'll be able to see the expected delivery date on our site. This delivery date is based on your chosen delivery option, and availability of your selected items.

Circumstances that may affect how soon you get your order include:

• Selecting option of onsite delivery and assembly, as will need to take into account the availability of our assembly specialists. 
• If you've selected an item that must be pre-ordered or is out-of-stock, there should be an estimated arrival date listed on the product page. If one is not stated, our customer service team will be in touch with you shortly to inform you of an estimated arrival date. Once the item is in stock and available for delivery, our logistics team will reach out to you to arrange a delivery time that works for you.
• If you need our assembly experts to assist you with assembly despite choosing flat pack delivery, we're happy to help. However, as assembly was not scheduled before hand we'll have to arrange for our assembly team to assemble your table on a different date. 

Flat-pack delivery means you'll receive your new Omnidesk in compact, sealed packages for self assembly. Opting for flat-pack delivery can reduce your how long you wait for your Omnidesk by up to 75%, as well as reduce your shipping cost. Flat-pack shipping allows us to keep prices low, and pass those savings over to you!

Here's what you can expect after purchasing your Omnidesk from us:

• We will email you once your order is on the way, you can use your tracking reference to see the movements of your desk. If there are any queries regarding this please reach out.
• (Subject to availability) Within Metro Melbourne and Sydney your desk may be sent with our in house driver service, if so you will recieve an email the day prior to delivery letting you know about your order drop off. On the day of delivery you will be texted a time frame.
• Should the first delivery attempt fail, a re-delivery charge of $50 will be charged for each subsequent delivery attempt.  Please note we do not (and our delivery partners do not) deliver upstairs. Any delivery changes will incur additional charges.
• If you've opted for on-site assembly when purchasing (and live within Metro Melbourne or Sydney), it will likely be conducted on the same day (subject to availability). For orders outside of these areas, once your order is delivered we will assist you in scheduling a date for assembly.
• If you have not purchased the on-site assembly, you will receive your Omnidesk as a flat-pack delivery for you to assemble yourself. Should you wish to opt-in to on-site assembly, kindly drop us an e-mail at least 3 working days before your scheduled delivery to add the on-site assembly service. 
• Should you decide to opt-in to require on-site assembly after delivery, the charges will be as follows: $30 Transport and $80 On-site installation per desk. Installation will not be on the SAME day if requested after delivery has been done.

Do note that some accessories (Speaker mounts, PC Mount, and Keep - Desk Drawer) do not come with pre-drilled holes. Should you not have access to a drill, on-site assembly is highly recommended.

Accessories included in the assembly.

• Power Management Solutions - Motorised Power Riser, Power Clamp
• Cable Management Solution - Advanced Cable Management Bar
• Monitor Mounting Solutions - Arc Stealth Single, Arc Pro Single/Dual and Laptop Mount
• Desk Mounting Solutions - PC Mount, Keep Drawer and Castors 

Headphone stand, mouse mats, installation of monitor(s) to the monitor arm and installation of the speaker system itself (list non-exhaustive) are not included in the assembly process.

Items NOT included in the assembly.

• Desk Converter - Switch Pro
• Desk Riser - Lift, Lift Classic and Arka
• Organisers - Hestia, Hestia Mini and Sheva
• Lightning Solutions - No lighting solutions are included in assembly

*Note: Assembly does not include disposal of old furniture or of any boxes.
Omnidesk does not offer disposal services.

Omnidesk will not be liable for damages / injuries.

Mutiple locations
If multiple locales are requested, an additional charge would be levied per every extra locale specified by the customer.

The Omnidesk team conducts thorough quality checks of every desk before it leaves our warehouse.

However, we are aware that damage to your order may still occur during the delivery process.

We strongly encourage you to inspect every item in your order before signing to confirm you have received your package.

1. First, inspect the box/packaging for obvious damage.
2. We then recommend that you insist on opening removing the packaging to inspect for concealed damage.
3. Make sure all your items purchased including cables, accessories and user manuals are all included.
4. Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.

Yes, now you are able to redefine the mobility of your award-winning Omnidesk with our all-new castors.

How to install the castors onto my Omnidesk?

The castors are threaded and should be able to screw in by hand. It has an M8x10mm threaded stem. You can remove the existing rubber feet on the desk feet and replace them with the castors. A tool may be needed to adjust the bolt accordingly if you are facing difficulties installing it.

How much weight can the castors support?

The castors can support all our current Omnidesk models with a maximum load of 130kg on the desk.

How much taller will be the Omnidesk be with the castors?

The castors will increase the base height by about 5cm.

Before operating the table please ensure that:

1. Make sure no obstacles are in the desk’s path.
2. Make sure that the desktop is not touching/flush against the walls.
3. Make sure all cords are of an appropriate length to accommodate the change in height.

Prior to use, we strongly recommend that you reset the desk following the instructions in the user manual.

Optional RGB Lighting can be controlled by downloading the app.

If your desk is not functioning properly, you may need to perform the reset as below:

1. Press and hold the DOWN button until the desk reaches the lowest height.
2. Release the DOWN button.
3. Press and hold the DOWN button again until the LED display reads “RST”.
4. Release the DOWN button.
5. Press and hold the down button again until the desk lowers a little bit more, slightly rises and stops.
6. Release the DOWN button. Your desk is now ready to use.

Use the UP/DOWN button to find a desired height, then press logo button followed by the number 1-4.

Everyday Care and Cleaning:
Dirt and fluids should be removed immediately with a dry cotton cloth for everyday cleaning.

DO NOT use the following solutions for cleaning of table tops;
- Cleaners or solutions containing harsh chemicals (eg paint thinner)
- Alcohol-based solvent cleaner

Treatment of Stains:

Normal StainsStains which cannot be removed by wiping with a dry cloth can be removed by wiping a damp cotton cloth over the affected area. Do always use a dry cotton cloth to wipe the area dry as soon as the stain is removed.

Grease Stains
Wipe a damp cotton cloth over the affected area. Wipe dry with a dry cotton cloth. If necessary, dip the cloth in a mild soap solution or detergent dissolved in water, wring the cloth nearly dry and wipe the troubled area. Immediately, dry with a clean soft cloth.

Our Wildwood, Eco and Ichi table tops are made of solid wood. Based on the humidity and temperature of your surroundings, these table tops may be likely to expand and contract slightly. Table tops will vary in grain and colour depending on the location of the specific tree it is made of. It may also be subjected to slight colour changes under artificial light or by being exposed to sunlight. Lighter woods will become darker in colour with age whereas darker woods will fade. This is a natural process and not a defect. 

Everyday Care and Cleaning

Our solid wood table tops are made to last and with proper care, your Omnidesk solid wood table top will last for decades to come.

Dirt and fluids should be removed immediately with a dry cotton cloth for everyday cleaning.  Clean with the grain of the wood for best results.

Treatment of Stains

Normal Stains
Stains which cannot be removed by wiping with a dry cloth can be removed by wiping a damp cotton cloth over the affected area. Do always use a dry cotton cloth to wipe it dry as soon as the stain is removed. The wiping motion should also be done in the direction of the wood's grain. 

Grease Stains
Wipe a damp cotton cloth over the affected area. Wipe dry with a dry cotton cloth. If necessary, dip the cloth in a mild soap solution or detergent dissolved in water, wring the cloth nearly dry and wipe the troubled area. Immediately, dry with a clean soft cloth. 

Water Mark Stains
Wipe a damp cotton cloth over the affected area. Wipe dry with a dry cotton cloth. 

• Omnidesk's Warranty will cover the electronic parts such as the lifting mechanism and the motor for 7 years.
• Omnidesk's Warranty will cover missing materials from the products at the time of delivery.
• Omnidesk's Warranty will cover defects in the manufacturing of materials used for the products at the time of delivery.
• Omnidesk's Warranty will cover major defects in the functionality of the lifting mechanism.
• Warranty for all accessories is valid for one year unless otherwise stated.
• An additional 3-year warranty extension (For existing and new customers of Omnidesk Ascent, Pro 2020) can be redeemed by posting images of your setup on Facebook or Instagram. The post must be set to public and an active link has to be provided in the form for submission. Find out more here: https://theomnidesk.com.au/pages/redemption.

Subjected to the following:

• Replaced parts will be recollected by Omnidesk.
• Any replacement parts shall be fully provided by Omnidesk, any shipping costs shall be half-borne by the consumer.
• To benefit under this warranty, Omnidesk must be notified of any defect within 1st week of the occurrence of such defect via an image or video of the relevant defect sent electronically to omnidesk@aftershockpc.com.au
• This warranty shall be warranted for the remainder of the original warranty period or 30 days, whichever is longer.

What our warranty does not cover:

• Damage on Omnidesk products (desk frames, table tops or accessories) caused by accident, abuse, misuse, water-damage, flood, fire or other acts of natural and external causes. This includes wear and tear damage as well.
• Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the product.
• Damages caused to the Omnidesk or the accessories during self-assembly due to failure to adhere to relevant self-assembly manual instructions provided.
• Damages caused to the Omnidesk or the accessories during self-modification.
• Wildwood, Wildwood+, Ichi Collection and Eco Bamboo Tops:
  
  Owning the abovementioned table top means having a unique desktop like no other, hence every grain pattern, knots and hairline cracks can and will be found on these naturally produced wood. Minor hairline cracks that you may see and find adds to the character of your one-of-a-kind desk and will not be noticeable during normal uses of the desk. Every single piece of those will have its own characteristics.
  
  *Pictures shown on website are strictly for illustration purposes only.
  **Colour may differ from individual users' monitor settings and lighting.
  ***Omnidesk reserves the rights to determine if a replacement is to be given for severe defects. This will be assessed on a case by case basis.

Limited warranty:

• Omnidesk reserves the rights to determine whether a benefit under this warranty may be claimed and decide whether a component should be repaired or replaced.
• Any repair or replacement under this warranty is limited to the defective part or material only
• In the scenario where Omnidesk determines that a benefit under this warranty can be claimed, the cost of repair and replacement of the defective part or material shall be borne by Omnidesk.
• Replaced parts may vary in colour and texture to the original.
• Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance, or commercial use.
• This warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.
• Warranty covers parts replacement only. Labour/transport cost of $50 will be borne by the customer for the engineer to be onsite (subject to availability and location).

Effective date:

• The warranty is effective as of the date of delivery.

If your order is not cancelled before it has been dispatched it will be subject to return freight fees.

All return and refund decisions made by Omnidesk are final. 

Ichi (One) Collection are not subjected to our return and refund policy.