DELIVERY & ASSEMBLY

flat-pack  /ˈflatpak/ 
noun
1. BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

lead time

Flat pack delivery: 2-14 business days* (Metro deliveries may occur sooner)
Delivery with on-site assembly : 2-14 business days* (Metro deliveries may occur sooner)

* For orders placed during our sales periods - please allow an additional 3-5 business days lead time.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is still fully dependent on time-slot availability of logistics team and number of orders per day.
* "Working Days" is defined as Monday to Friday. Our team does not work on Sundays and Public Holidays.
* You must be located at the address provided at time of order - if this is an unoccupied address or no one is available to accept your order, you will be charged a re-delivery fee. We do not deliver to parcel lockers or PO boxes.

*Occasionally orders are delivered by external couriers as multi-piece shipments, and the parcels may arrive at separate times. Please allow an additional 3-5 working days for partial deliveries. Flat Pack Delivery service is currently 'To the Front Door'. Transport of boxes is not guaranteed from the courier van into the set up location and will need to be carried out by the customer.  

• If you are within our Sydney and Melbourne Metro delivery areas, your order may be delivered by a friendly Omnidesk delivery driver if available. Our logistics team will be contacting you via text message/email on the day of your delivery to let you know a delivery window. (Monday-Friday, 10am - 4:30pm. excluding Public Holidays). Please note not all orders in Metro SYD/VIC may be fulfilled by in house drivers, this is subject to availability.
• Our Omnidesk driver will contact you via phone call prior to delivery to confirm that they are on the way.
• If your delivery fails we will contact you via phone and/or email to reschedule this - you may be subject to an additional fee.
• Delivery is subject to the customer having full access for our drivers - they require suitable parking and allowances to your property (ie. lift access etc.) - this applies to Omnidesk drivers only, not our external couriers. We do not deliver upstairs to apartments or into your home unless you have paid for assembly - goods will be dropped off at the premises on the ground floor.
• The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly. 
• If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you. 
• Should you require on-site assembly after delivery, the charges will be as follow; $150 On-site installation.
  Installation will not be on the SAME day if requested after delivery has been done and is subject to further availability. 
• Orders of three or more desks will require a custom shipping quote. We highly recommend contacting us via email prior to placing orders of this nature. 

Do kindly note that accessories (PC Mount, Drawers etc) do not come with pre-drilled holes. Should you not own or have a drill, on-site assembly is highly recommended.

accessories included in the assembly

• Drawer
  
• PC Mount 
  
• Cable Management Bar
  
• Power Clamp / Power Riser
  
• Cable Spine
  
• Castors
  

The headphone hanger, mouse mats, monitor arms and the installation of monitor(s) to the monitor arm and any personal computer (laptop or desktop PC) to mounts and any other non-inclusive items are not included in the assembly process.

Items NOT included in the assembly

• Lift / Lift Classic
• CPU Roller Stand
• Hestia 
  
• Single and Double Monitor Arms
• Sheva - Acacia Pedestal 
  

**Note: Assembly does not include disposal of old furniture. 
Omnidesk does not offer disposal services for any rubbish and this is to be undertaken by the customer.

assembly terms & conditions

Assembly services are offered under the condition that there is fully available parking (suitable for our delivery vans) and access to the premises. If purchasing assembly you must ensure that your space is clear and ready for installation - Omnidesk cannot move your existing furniture and belongings. If parking and build space is not available within 20 minutes of arrival your assembly/delivery must be re-booked and a further call out charge may apply.

extra protection and peace of mind

• While we try our best to get your new Omnidesk to you as soon as possible, occasionally things may not go 100% to plan. Get peace of mind knowing that on the slight chance your product arrives damaged, you’ll get a priority replacement so you can enjoy your new product as soon as possible.
  
  Why Choose Freight protection? You will be receiving priority service as soon as you lodge your claim, ensuring that your claim is sorted as soon as possible and an outcome achieved, thanks to our friendly team!

How do I make a claim?

Claims are really easy to do and can be accessed by following the prompts on our Claims page. Alternatively, you can email us at support@theomnidesk.com.au and we can direct you to this form. This email should have all the information you need to successfully place a claim within minutes.

The Omnidesk team makes a thorough Quality Control check of every desk before it leaves our warehouse.
We do use a number of couriers for delivery around Australia, hence there may still be chance of damage during the delivery which is beyond our control.
So to protect and save yourself from a logistical merry-go-round, we don't recommend that you ever sign for a package before you inspect it.  

• First, inspect the box/packaging for obvious damage.  
  
• We then recommend that you open up the packaging to inspect for concealed damage.  
  
• Make sure all your items purchased including cables, accessories and User Manuals are all included.  
  
• Once the driver leaves after leaving the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.